FAQs - 2020 Show Cancellation

2020 Show Cancellation - FAQs

WADEBRIDGE


2020


Tickets Membership

FAQs - 2020 Show Cancellation

FAQs - 2020 Show Cancellation
FAQs - 2020 Show Cancellation

On this page there is guidance to help in line with the cancellation of the 2020 Royal Cornwall Show, we hope this helps and is able to direct you as required.

Please bear in mind that we are operating with reduced staffing levels during this time, so we would like to thank you in advance for your understanding and patience if these processes take longer than expected.

 

2020 Ticket Holders

Can I transfer my tickets and passes to 2021?

Of course you can, we can’t wait to welcome you back next year. For now you do not need to do anything, we will automatically transfer any tickets or passes you have booked to the 2021 Royal Cornwall Show.

Can I get a refund on my tickets and passes?

Yes, we are offering a full refund for those that have booked tickets and passes for 2020 and do not wish to transfer them to next year.

How do I request a refund?

The way in which you request a refund depends on how you booked the ticket:

If you booked online through our website: you can request an automated refund by clicking on the link below. You’ll be asked to confirm your order number and the email you used for your order. Follow the process and the refund will be made into your account in 10-14 working days.

Refund for online purchases - https://royalcornwallshow.ticketsrv.co.uk/content/78

If you booked over the phone or directly with a member of our team: Contact us at info@royalcornwall.co.uk

Stating your name, address and postcode and contact telephone number

The items you booked

The amount paid

The method of payment – Direct Debit, Cheque or Card

A member of our team will be in contact to process your refund.

 

2020 Livestock & Equine Entries

I’ve entered for the 2020 Show already, am I entitled to a refund?

Yes, everybody that has entered for the 2020 show is entitled to a full refund.

I entered by post, what do I do?

You do not need to do anything. All exhibitors who made their entries by post will be contacted in due course, and asked whether they would like their cheques destroyed or returned to them.   If you have any further queries on this, please email livestock@royalcornwall.co.uk

I entered online, how do I get my refund?

All entries made online via our Showing Scene site will be automatically refunded back to the account holder within 7 working days.

Can I transfer my entries to 2021?

Unfortunately we are not able to transfer any livestock or equine entries to next year. This is due to possible changes in classes we have from year to year, and the class you enter in 2020, may not be the same in 2021.

2020 Trade Stands

We will be contacting all our trade stand holders in the coming days, but if you have not received any correspondence, follow the steps below, or if you have any further questions, contact trade@royalcornwall.co.uk

I have a trade stand booked for 2020, can I transfer it to 2021?

Yes you can, if you have a trade stand booked for this year, we would look forward to seeing you return in 2021. Not only does this secure your coveted place for next year, but it locks in the price that you have paid already and you would avoid any potential inflationary price increases!

Your transferred booking for 2021 will be based on the space that you booked for 2020. If you wish to change the size and/or location of your pitch, contact the team at trade@royalcornwall.co.uk

Please note that any changes to your pitch could incur additional fees.

What do I need to do to request a transfer?

It’s very simple, if you would like to request a transfer, please fill in the form linked below.

Trade Stand Transfer form - https://bit.ly/2yB8EAq

Can I cancel my Trade Stand for 2020?

If you do not wish to transfer your booking for next year, then yes you can cancel and receive a full refund.

Please note, that by opting to cancel your stand instead of transferring, you waive the ability to secure your 2021 before bookings re-open. When we re-open bookings later this year, you will have to submit your application as usual, and may risk not acquiring the stand position or size you desire.

How do I confirm my cancellation and request my refund?

You can confirm your cancellation by clicking and filling in the form below, please make sure that you fill in the details required so we can ensure that we can get your refund to you.

Refunds should be processed within six weeks but hopefully sooner.

Trade Stand Cancellation form - https://bit.ly/35JgEeW

 

2020 Members

This is a very difficult time for the Royal Cornwall Agricultural Association due to both the loss of the 2020 Royal Cornwall Show and the temporary closure of the Royal Cornwall Events Centre. The Association would very much appreciate the continued support from its members, and that members maintain their membership for this year.

However, if a member does wish to request a refund, then we will of course facilitate this.

If you purchased online through our website: you can request an automated refund by clicking on the link below. You’ll be asked to confirm your order number and the email you used for your order. Follow the process and the refund will be made into your account in 10-14 working days.

Refund for Online Purchases - https://royalcornwallshow.ticketsrv.co.uk/content/78

If you booked over the phone or directly with a member of our team: Contact us at info@royalcornwall.co.uk

Stating your name, address and postcode and contact telephone number

The items you booked

The amount paid

The method of payment – Direct Debit, Cheque or Card

A member of our team will be in contact to process your refund.

 

 

 

WADEBRIDGE


2020


Tickets Membership